{"id":3453,"date":"2024-04-10T07:42:05","date_gmt":"2024-04-10T07:42:05","guid":{"rendered":"https:\/\/azwtech.com\/?page_id=3453"},"modified":"2024-04-10T19:14:07","modified_gmt":"2024-04-10T19:14:07","slug":"remote-support","status":"publish","type":"page","link":"https:\/\/azwtech.com\/es\/remote-support\/","title":{"rendered":"Remote Support"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"3453\" class=\"elementor elementor-3453\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-6eee52a5 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6eee52a5\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-799ad75b\" data-id=\"799ad75b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3f938009 elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"3f938009\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:200}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Remote <br>Support<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-7ab358de elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7ab358de\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6aeae6b\" data-id=\"6aeae6b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-360980bf elementor-widget elementor-widget-heading\" data-id=\"360980bf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">AZW Tech<br><br>Your IT Help is Just a Call Away . . . .<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-65b15c9 elementor-star-rating--align-center elementor--star-style-star_fontawesome elementor-widget elementor-widget-star-rating\" data-id=\"65b15c9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"star-rating.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-star-rating__wrapper\">\n\t\t\t\t\t\t<div class=\"elementor-star-rating\" itemtype=\"http:\/\/schema.org\/Rating\" itemscope=\"\" itemprop=\"reviewRating\">\n\t\t\t\t<i class=\"elementor-star-full\" aria-hidden=\"true\">&#xE934;<\/i><i class=\"elementor-star-full\" aria-hidden=\"true\">&#xE934;<\/i><i class=\"elementor-star-full\" aria-hidden=\"true\">&#xE934;<\/i><i class=\"elementor-star-full\" aria-hidden=\"true\">&#xE934;<\/i><i class=\"elementor-star-full\" aria-hidden=\"true\">&#xE934;<\/i>\t\t\t\t<span itemprop=\"ratingValue\" class=\"elementor-screen-only\">Valorado con 5 de 5<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-b78f3ce elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"b78f3ce\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-301de98\" data-id=\"301de98\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-731c593 elementor-widget elementor-widget-shortcode\" data-id=\"731c593\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><div class=\"sdm_download_item\"><div class=\"sdm_download_item_top\"><div class=\"sdm_download_thumbnail\"><img decoding=\"async\" class=\"sdm_download_thumbnail_image\" src=\"https:\/\/azwtech.com\/wp-content\/uploads\/2023\/05\/Computer-Diagnostic.jpg\" alt = \"Protegido: Remote Support App\" \/><\/div><div class=\"sdm_download_title\">Protegido: Remote Support App<\/div><\/div><div style=\"clear:both;\"><\/div><div class=\"sdm_download_description\"><h3 style=\"text-align: center\"><span style=\"text-decoration: underline\"><strong>for Windows 7 or 8<\/strong><\/span><br \/>\n(Agent.RUT.6.10.0_v1)<\/h3>\n<\/div><div class=\"sdm_download_size\"><span class=\"sdm_download_size_label\">Tama\u00f1o:<\/span><span class=\"sdm_download_size_value\">12MB<\/span><\/div><div class=\"sdm_download_version\"><span class=\"sdm_download_version_label\">Versi\u00f3n:<\/span><span class=\"sdm_download_version_value\">v1.0<\/span><\/div><div class=\"sdm_download_link\"><span class=\"sdm_download_button\"><span class=\"sdm_enter_password_label_text\">Introduce la contrase\u00f1a para descargar:<\/span><form action=\"https:\/\/azwtech.com\/es\/?sdm_process_download=1&#038;download_id=3444\" method=\"post\" id=\"sdm-pass-69e0575ccaf6a\" class=\"sdm-download-form\" data-trp-original-action=\"https:\/\/azwtech.com\/?sdm_process_download=1&download_id=3444\"><input type=\"password\" name=\"pass_text\" class=\"sdm_pass_text\" value=\"\" \/> <span class=\"sdm-download-button\"><a href=\"#\" name=\"sdm_dl_pass_submit\" class=\"pass_sumbit sdm_pass_protected_download sdm_download_with_condition sdm_download blue\">\u00a1Descarga ahora!<\/a><\/span><input type=\"hidden\" name=\"download_id\" value=\"3444\" \/><input type=\"hidden\" name=\"trp-form-language\" value=\"es\"\/><\/form><\/span><span class=\"sdm_download_item_count\"><span class=\"sdm_item_count_number\">3286<\/span><span class=\"sdm_item_count_string\"> Descargas<\/span><\/span><\/div><\/div><div class=\"sdm_clear_float\"><\/div><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-0bc050d\" data-id=\"0bc050d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4030c93 elementor-widget elementor-widget-shortcode\" data-id=\"4030c93\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><div class=\"sdm_download_item\"><div class=\"sdm_download_item_top\"><div class=\"sdm_download_thumbnail\"><img decoding=\"async\" class=\"sdm_download_thumbnail_image\" src=\"https:\/\/azwtech.com\/wp-content\/uploads\/2023\/05\/Computer-Diagnostic.jpg\" alt = \"Protegido: Remote Support App\" \/><\/div><div class=\"sdm_download_title\">Protegido: Remote Support App<\/div><\/div><div style=\"clear:both;\"><\/div><div class=\"sdm_download_description\"><h3 style=\"text-align: center\"><strong><span style=\"text-decoration: underline\">for Windows 10 or 11<\/span><br \/>\n<\/strong>(Agent.RUT.6.10.0_v2)<\/h3>\n<\/div><div class=\"sdm_download_size\"><span class=\"sdm_download_size_label\">Tama\u00f1o:<\/span><span class=\"sdm_download_size_value\">12MB<\/span><\/div><div class=\"sdm_download_version\"><span class=\"sdm_download_version_label\">Versi\u00f3n:<\/span><span class=\"sdm_download_version_value\">v2.0<\/span><\/div><div class=\"sdm_download_link\"><span class=\"sdm_download_button\"><span class=\"sdm_enter_password_label_text\">Introduce la contrase\u00f1a para descargar:<\/span><form action=\"https:\/\/azwtech.com\/es\/?sdm_process_download=1&#038;download_id=3456\" method=\"post\" id=\"sdm-pass-69e0575ccd2f1\" class=\"sdm-download-form\" data-trp-original-action=\"https:\/\/azwtech.com\/?sdm_process_download=1&download_id=3456\"><input type=\"password\" name=\"pass_text\" class=\"sdm_pass_text\" value=\"\" \/> <span class=\"sdm-download-button\"><a href=\"#\" name=\"sdm_dl_pass_submit\" class=\"pass_sumbit sdm_pass_protected_download sdm_download_with_condition sdm_download blue\">\u00a1Descarga ahora!<\/a><\/span><input type=\"hidden\" name=\"download_id\" value=\"3456\" \/><input type=\"hidden\" name=\"trp-form-language\" value=\"es\"\/><\/form><\/span><span class=\"sdm_download_item_count\"><span class=\"sdm_item_count_number\">1742<\/span><span class=\"sdm_item_count_string\"> Descargas<\/span><\/span><\/div><\/div><div class=\"sdm_clear_float\"><\/div><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-8723d65 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"8723d65\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6d68410\" data-id=\"6d68410\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9c23ea8 elementor-widget elementor-widget-heading\" data-id=\"9c23ea8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Steps to Receive Remote Support<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-95701ab elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"95701ab\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-26dd658 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"26dd658\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"icon icon-pencil\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Fill out our contact form (see contact menu above) <\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"icon icon-pencil\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Call us so that a technician can discuss your computer issue<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"icon icon-pencil\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Follow the technician instructions to download and activate our remote app. to assist you<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"icon icon-pencil\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Provide our technician the access credentials shown on the activated software screen<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"icon icon-pencil\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Sit back and relax.  Our tech will work towards  a solution to fix your computer problem.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e88c9ba elementor-widget elementor-widget-heading\" data-id=\"e88c9ba\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Remote Support FAQ<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2a53921 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"2a53921\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cdcd775 elementor-widget elementor-widget-accordion\" data-id=\"cdcd775\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2151\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-2151\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-angle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How long is the process to set up the remote assistance with my computer?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2151\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-2151\"><p>The process could take anywhere between 5 and 15 min. according to your computer state and your skills handling it.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2152\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-2152\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-angle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What is the tipical time it takes to solve a common computer issue?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2152\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-2152\"><p>Most problems are resolved within 30 to 60 min. unless the situation is related to multiple issues or a degrading factor over time.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2153\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-2153\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-angle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Do you charge for a simple PC Checkup?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2153\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-2153\"><p>We don&#8217;t charge for this type of service as long as it is in the form of a short consultation of 5 &#8211; 10 min. average.\u00a0 No remote access to your PC will be performed on this process.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2154\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-2154\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-angle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What about diagnostics? Do you charge a fee in this case?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2154\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-2154\"><p>Yes.\u00a0 During this type of service, we will access your PC with your cooperation and approval and perform routine diagnostics steps to evaluate your computer situation. You can see our fees on our &#8220;<a href=\"https:\/\/azwtech.com\/es\/services\/\">Services<\/a>&#8221; page.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2155\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-2155\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-angle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Do you offer a refund for a diagnostic fee?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2155\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-2155\"><p>Yes, provided certain conditions are fullfiled.\u00a0 The diagnostics fee is charged upfront before we established remote access to your PC.\u00a0 You will receive an email with an Invoice for the cost.\u00a0 This is a secured electronic transaction payable through &#8220;PayPal&#8221; or Credit Card within the Paypal network.\u00a0 Once the transaction goes through, we start working on your computer.<\/p><p>The results of the diagnostics will yield the type of service that is most appropriate for your computer problem.\u00a0 We will then let you know the cost of the repairs.\u00a0 If you agreed with the terms (approximate time+cost), we&#8217;ll issue a second invoice with the total cost minus the fee we initially charged for the diagnostics.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2156\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-2156\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-angle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How long does it typically take to diagnose a computer?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2156\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-2156\"><p>This varies a lot among computers.\u00a0 It depends on multiple factors such as computer speed, the issues involved, and the need to evaluate software and hardware related problems. We are proud to perform some of the most complete diagnostics in the industry.\u00a0 Therefore, we don&#8217;t take this step in the process very lightly.\u00a0 Our diagnostics may typically take anywhere between 60 min. &#8211; 3 hrs. on average.\u00a0 But don&#8217;t worry, we offer a flat fee for this service as many others.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2157\" class=\"elementor-tab-title\" data-tab=\"7\" role=\"button\" aria-controls=\"elementor-tab-content-2157\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-angle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Once the diagnostic is completed, when do you start performing the repairs?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2157\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"7\" role=\"region\" aria-labelledby=\"elementor-tab-title-2157\"><p>Sometimes, we can start right away, but others we need to reschedule with you according to our availability and your own.\u00a0 For example, if a diagnostic yields that you have many issues with your computer that need to be resolved, this could easily be a lengthy process for several hours.\u00a0 A typical scenario could be when your technician recommends one of our bundle deals because of the gravity of the scenario.\u00a0 In this case, it is a process that could take between 8 and 12 hrs. easily.\u00a0 But don&#8217;t worry, this is usually performed during the course 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app. to 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data=\\\"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\\\"]\\t\\t\\t<\\\/div>\\n\\t\\t<\\\/div>\\n\\t\\t\\t\\t\\t<\\\/div>\\n\\t\\t<\\\/section>\\n\\t\\t\\t\\t<section data-particle_enable=\\\"false\\\" data-particle-mobile-disabled=\\\"false\\\" class=\\\"elementor-section elementor-top-section elementor-element elementor-element-8723d65 elementor-section-boxed elementor-section-height-default elementor-section-height-default\\\" data-id=\\\"8723d65\\\" data-element_type=\\\"section\\\" data-e-type=\\\"section\\\">\\n\\t\\t\\t\\t\\t\\t<div class=\\\"elementor-container elementor-column-gap-default\\\">\\n\\t\\t\\t\\t\\t<div class=\\\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6d68410\\\" data-id=\\\"6d68410\\\" data-element_type=\\\"column\\\" data-e-type=\\\"column\\\">\\n\\t\\t\\t<div class=\\\"elementor-widget-wrap elementor-element-populated\\\">\\n\\t\\t\\t\\t\\t\\t<div class=\\\"elementor-element elementor-element-9c23ea8 elementor-widget elementor-widget-heading\\\" data-id=\\\"9c23ea8\\\" data-element_type=\\\"widget\\\" data-e-type=\\\"widget\\\" data-widget_type=\\\"heading.default\\\">\\n\\t\\t\\t\\t<div class=\\\"elementor-widget-container\\\">\\n\\t\\t\\t\\t\\t<h2 class=\\\"elementor-heading-title elementor-size-default\\\">Steps to Receive Remote Support<\\\/h2>\\t\\t\\t\\t<\\\/div>\\n\\t\\t\\t\\t<\\\/div>\\n\\t\\t\\t\\t<div class=\\\"elementor-element elementor-element-95701ab elementor-widget-divider--view-line elementor-widget elementor-widget-divider\\\" data-id=\\\"95701ab\\\" data-element_type=\\\"widget\\\" data-e-type=\\\"widget\\\" data-widget_type=\\\"divider.default\\\">\\n\\t\\t\\t\\t<div class=\\\"elementor-widget-container\\\">\\n\\t\\t\\t\\t\\t\\t\\t<div class=\\\"elementor-divider\\\">\\n\\t\\t\\t<span class=\\\"elementor-divider-separator\\\">\\n\\t\\t\\t\\t\\t\\t<\\\/span>\\n\\t\\t<\\\/div>\\n\\t\\t\\t\\t\\t\\t<\\\/div>\\n\\t\\t\\t\\t<\\\/div>\\n\\t\\t\\t\\t<div class=\\\"elementor-element elementor-element-26dd658 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\\\" data-id=\\\"26dd658\\\" data-element_type=\\\"widget\\\" data-e-type=\\\"widget\\\" data-widget_type=\\\"icon-list.default\\\">\\n\\t\\t\\t\\t<div class=\\\"elementor-widget-container\\\">\\n\\t\\t\\t\\t\\t\\t\\t<ul class=\\\"elementor-icon-list-items\\\">\\n\\t\\t\\t\\t\\t\\t\\t<li class=\\\"elementor-icon-list-item\\\">\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t<span class=\\\"elementor-icon-list-icon\\\">\\n\\t\\t\\t\\t\\t\\t\\t<i aria-hidden=\\\"true\\\" class=\\\"icon icon-pencil\\\"><\\\/i>\\t\\t\\t\\t\\t\\t<\\\/span>\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t<span class=\\\"elementor-icon-list-text\\\">Fill out our contact form (see contact menu above) <\\\/span>\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t<\\\/li>\\n\\t\\t\\t\\t\\t\\t\\t\\t<li class=\\\"elementor-icon-list-item\\\">\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t<span class=\\\"elementor-icon-list-icon\\\">\\n\\t\\t\\t\\t\\t\\t\\t<i aria-hidden=\\\"true\\\" class=\\\"icon icon-pencil\\\"><\\\/i>\\t\\t\\t\\t\\t\\t<\\\/span>\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t<span class=\\\"elementor-icon-list-text\\\">Call us so that a technician can discuss your computer issue<\\\/span>\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t<\\\/li>\\n\\t\\t\\t\\t\\t\\t\\t\\t<li class=\\\"elementor-icon-list-item\\\">\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t<span class=\\\"elementor-icon-list-icon\\\">\\n\\t\\t\\t\\t\\t\\t\\t<i aria-hidden=\\\"true\\\" class=\\\"icon icon-pencil\\\"><\\\/i>\\t\\t\\t\\t\\t\\t<\\\/span>\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t<span class=\\\"elementor-icon-list-text\\\">Follow the technician instructions to download and activate our remote app. to assist you<\\\/span>\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t<\\\/li>\\n\\t\\t\\t\\t\\t\\t\\t\\t<li class=\\\"elementor-icon-list-item\\\">\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t<span class=\\\"elementor-icon-list-icon\\\">\\n\\t\\t\\t\\t\\t\\t\\t<i aria-hidden=\\\"true\\\" class=\\\"icon icon-pencil\\\"><\\\/i>\\t\\t\\t\\t\\t\\t<\\\/span>\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t<span class=\\\"elementor-icon-list-text\\\">Provide our technician the access credentials shown on the activated software screen<\\\/span>\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t<\\\/li>\\n\\t\\t\\t\\t\\t\\t\\t\\t<li class=\\\"elementor-icon-list-item\\\">\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t<span class=\\\"elementor-icon-list-icon\\\">\\n\\t\\t\\t\\t\\t\\t\\t<i aria-hidden=\\\"true\\\" class=\\\"icon icon-pencil\\\"><\\\/i>\\t\\t\\t\\t\\t\\t<\\\/span>\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t<span class=\\\"elementor-icon-list-text\\\">Sit back and relax.  Our tech will work towards  a solution to fix your computer problem.<\\\/span>\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t<\\\/li>\\n\\t\\t\\t\\t\\t\\t<\\\/ul>\\n\\t\\t\\t\\t\\t\\t<\\\/div>\\n\\t\\t\\t\\t<\\\/div>\\n\\t\\t\\t\\t<div class=\\\"elementor-element elementor-element-e88c9ba elementor-widget elementor-widget-heading\\\" data-id=\\\"e88c9ba\\\" data-element_type=\\\"widget\\\" data-e-type=\\\"widget\\\" data-widget_type=\\\"heading.default\\\">\\n\\t\\t\\t\\t<div class=\\\"elementor-widget-container\\\">\\n\\t\\t\\t\\t\\t<h2 class=\\\"elementor-heading-title elementor-size-default\\\">Remote Support FAQ<\\\/h2>\\t\\t\\t\\t<\\\/div>\\n\\t\\t\\t\\t<\\\/div>\\n\\t\\t\\t\\t<div class=\\\"elementor-element elementor-element-2a53921 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\\\" data-id=\\\"2a53921\\\" data-element_type=\\\"widget\\\" data-e-type=\\\"widget\\\" data-widget_type=\\\"divider.default\\\">\\n\\t\\t\\t\\t<div class=\\\"elementor-widget-container\\\">\\n\\t\\t\\t\\t\\t\\t\\t<div class=\\\"elementor-divider\\\">\\n\\t\\t\\t<span class=\\\"elementor-divider-separator\\\">\\n\\t\\t\\t\\t\\t\\t<\\\/span>\\n\\t\\t<\\\/div>\\n\\t\\t\\t\\t\\t\\t<\\\/div>\\n\\t\\t\\t\\t<\\\/div>\\n\\t\\t\\t\\t<div class=\\\"elementor-element elementor-element-cdcd775 elementor-widget elementor-widget-accordion\\\" data-id=\\\"cdcd775\\\" data-element_type=\\\"widget\\\" data-e-type=\\\"widget\\\" data-widget_type=\\\"accordion.default\\\">\\n\\t\\t\\t\\t<div class=\\\"elementor-widget-container\\\">\\n\\t\\t\\t\\t\\t\\t\\t<div class=\\\"elementor-accordion\\\">\\n\\t\\t\\t\\t\\t\\t\\t<div class=\\\"elementor-accordion-item\\\">\\n\\t\\t\\t\\t\\t<div id=\\\"elementor-tab-title-2151\\\" class=\\\"elementor-tab-title\\\" data-tab=\\\"1\\\" role=\\\"button\\\" aria-controls=\\\"elementor-tab-content-2151\\\" aria-expanded=\\\"false\\\">\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t<span class=\\\"elementor-accordion-icon elementor-accordion-icon-left\\\" aria-hidden=\\\"true\\\">\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t<span class=\\\"elementor-accordion-icon-closed\\\"><i class=\\\"fas fa-angle-down\\\"><\\\/i><\\\/span>\\n\\t\\t\\t\\t\\t\\t\\t\\t<span class=\\\"elementor-accordion-icon-opened\\\"><i class=\\\"fas fa-minus\\\"><\\\/i><\\\/span>\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t<\\\/span>\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t<a class=\\\"elementor-accordion-title\\\" tabindex=\\\"0\\\">How long is the process to set up the remote assistance with my computer?<\\\/a>\\n\\t\\t\\t\\t\\t<\\\/div>\\n\\t\\t\\t\\t\\t<div id=\\\"elementor-tab-content-2151\\\" class=\\\"elementor-tab-content elementor-clearfix\\\" data-tab=\\\"1\\\" role=\\\"region\\\" aria-labelledby=\\\"elementor-tab-title-2151\\\"><p>The process could take anywhere between 5 and 15 min. according to your computer state and your skills handling it.<\\\/p><\\\/div>\\n\\t\\t\\t\\t<\\\/div>\\n\\t\\t\\t\\t\\t\\t\\t<div class=\\\"elementor-accordion-item\\\">\\n\\t\\t\\t\\t\\t<div id=\\\"elementor-tab-title-2152\\\" class=\\\"elementor-tab-title\\\" data-tab=\\\"2\\\" role=\\\"button\\\" aria-controls=\\\"elementor-tab-content-2152\\\" aria-expanded=\\\"false\\\">\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t<span class=\\\"elementor-accordion-icon elementor-accordion-icon-left\\\" aria-hidden=\\\"true\\\">\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t<span class=\\\"elementor-accordion-icon-closed\\\"><i class=\\\"fas fa-angle-down\\\"><\\\/i><\\\/span>\\n\\t\\t\\t\\t\\t\\t\\t\\t<span class=\\\"elementor-accordion-icon-opened\\\"><i class=\\\"fas fa-minus\\\"><\\\/i><\\\/span>\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t<\\\/span>\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t<a class=\\\"elementor-accordion-title\\\" tabindex=\\\"0\\\">What is the tipical time it takes to solve a common computer issue?<\\\/a>\\n\\t\\t\\t\\t\\t<\\\/div>\\n\\t\\t\\t\\t\\t<div id=\\\"elementor-tab-content-2152\\\" class=\\\"elementor-tab-content elementor-clearfix\\\" data-tab=\\\"2\\\" role=\\\"region\\\" aria-labelledby=\\\"elementor-tab-title-2152\\\"><p>Most problems are resolved within 30 to 60 min. unless the situation is related to multiple issues or a degrading factor over time.<\\\/p><\\\/div>\\n\\t\\t\\t\\t<\\\/div>\\n\\t\\t\\t\\t\\t\\t\\t<div class=\\\"elementor-accordion-item\\\">\\n\\t\\t\\t\\t\\t<div id=\\\"elementor-tab-title-2153\\\" class=\\\"elementor-tab-title\\\" data-tab=\\\"3\\\" role=\\\"button\\\" aria-controls=\\\"elementor-tab-content-2153\\\" aria-expanded=\\\"false\\\">\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t<span class=\\\"elementor-accordion-icon elementor-accordion-icon-left\\\" aria-hidden=\\\"true\\\">\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t<span class=\\\"elementor-accordion-icon-closed\\\"><i class=\\\"fas fa-angle-down\\\"><\\\/i><\\\/span>\\n\\t\\t\\t\\t\\t\\t\\t\\t<span class=\\\"elementor-accordion-icon-opened\\\"><i class=\\\"fas fa-minus\\\"><\\\/i><\\\/span>\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t<\\\/span>\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t<a class=\\\"elementor-accordion-title\\\" tabindex=\\\"0\\\">Do you charge for a simple PC Checkup?<\\\/a>\\n\\t\\t\\t\\t\\t<\\\/div>\\n\\t\\t\\t\\t\\t<div id=\\\"elementor-tab-content-2153\\\" class=\\\"elementor-tab-content elementor-clearfix\\\" data-tab=\\\"3\\\" role=\\\"region\\\" aria-labelledby=\\\"elementor-tab-title-2153\\\"><p>We don&#8217;t charge for this type of service as long as it is in the form of a short consultation of 5 &#8211; 10 min. average.\\u00a0 No remote access to your PC will be performed on this process.<\\\/p><\\\/div>\\n\\t\\t\\t\\t<\\\/div>\\n\\t\\t\\t\\t\\t\\t\\t<div class=\\\"elementor-accordion-item\\\">\\n\\t\\t\\t\\t\\t<div id=\\\"elementor-tab-title-2154\\\" class=\\\"elementor-tab-title\\\" data-tab=\\\"4\\\" role=\\\"button\\\" aria-controls=\\\"elementor-tab-content-2154\\\" aria-expanded=\\\"false\\\">\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t<span class=\\\"elementor-accordion-icon elementor-accordion-icon-left\\\" aria-hidden=\\\"true\\\">\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t<span class=\\\"elementor-accordion-icon-closed\\\"><i class=\\\"fas fa-angle-down\\\"><\\\/i><\\\/span>\\n\\t\\t\\t\\t\\t\\t\\t\\t<span class=\\\"elementor-accordion-icon-opened\\\"><i class=\\\"fas fa-minus\\\"><\\\/i><\\\/span>\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t<\\\/span>\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t<a class=\\\"elementor-accordion-title\\\" tabindex=\\\"0\\\">What about diagnostics? Do you charge a fee in this case?<\\\/a>\\n\\t\\t\\t\\t\\t<\\\/div>\\n\\t\\t\\t\\t\\t<div id=\\\"elementor-tab-content-2154\\\" class=\\\"elementor-tab-content elementor-clearfix\\\" data-tab=\\\"4\\\" role=\\\"region\\\" aria-labelledby=\\\"elementor-tab-title-2154\\\"><p>Yes.\\u00a0 During this type of service, we will access your PC with your cooperation and approval and perform routine diagnostics steps to evaluate your computer situation. You can see our fees on our &#8220;<a href=\\\"https:\\\/\\\/www.azwtech.com\\\/services\\\/\\\">Services<\\\/a>&#8221; page.<\\\/p><\\\/div>\\n\\t\\t\\t\\t<\\\/div>\\n\\t\\t\\t\\t\\t\\t\\t<div class=\\\"elementor-accordion-item\\\">\\n\\t\\t\\t\\t\\t<div id=\\\"elementor-tab-title-2155\\\" class=\\\"elementor-tab-title\\\" data-tab=\\\"5\\\" role=\\\"button\\\" aria-controls=\\\"elementor-tab-content-2155\\\" aria-expanded=\\\"false\\\">\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t<span class=\\\"elementor-accordion-icon elementor-accordion-icon-left\\\" aria-hidden=\\\"true\\\">\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t<span class=\\\"elementor-accordion-icon-closed\\\"><i class=\\\"fas fa-angle-down\\\"><\\\/i><\\\/span>\\n\\t\\t\\t\\t\\t\\t\\t\\t<span class=\\\"elementor-accordion-icon-opened\\\"><i class=\\\"fas fa-minus\\\"><\\\/i><\\\/span>\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t<\\\/span>\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t<a class=\\\"elementor-accordion-title\\\" tabindex=\\\"0\\\">Do you offer a refund for a diagnostic fee?<\\\/a>\\n\\t\\t\\t\\t\\t<\\\/div>\\n\\t\\t\\t\\t\\t<div id=\\\"elementor-tab-content-2155\\\" class=\\\"elementor-tab-content elementor-clearfix\\\" data-tab=\\\"5\\\" role=\\\"region\\\" aria-labelledby=\\\"elementor-tab-title-2155\\\"><p>Yes, provided certain conditions are fullfiled.\\u00a0 The diagnostics fee is charged upfront before we established remote access to your PC.\\u00a0 You will receive an email with an Invoice for the cost.\\u00a0 This is a secured electronic transaction payable through &#8220;PayPal&#8221; or Credit Card within the Paypal network.\\u00a0 Once the transaction goes through, we start working on your computer.<\\\/p><p>The results of the diagnostics will yield the type of service that is most appropriate for your computer problem.\\u00a0 We will then let you know the cost of the repairs.\\u00a0 If you agreed with the terms (approximate time+cost), we&#8217;ll issue a second invoice with the total cost minus the fee we initially charged for the diagnostics.<\\\/p><\\\/div>\\n\\t\\t\\t\\t<\\\/div>\\n\\t\\t\\t\\t\\t\\t\\t<div class=\\\"elementor-accordion-item\\\">\\n\\t\\t\\t\\t\\t<div id=\\\"elementor-tab-title-2156\\\" class=\\\"elementor-tab-title\\\" data-tab=\\\"6\\\" role=\\\"button\\\" aria-controls=\\\"elementor-tab-content-2156\\\" aria-expanded=\\\"false\\\">\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t<span class=\\\"elementor-accordion-icon elementor-accordion-icon-left\\\" aria-hidden=\\\"true\\\">\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t<span class=\\\"elementor-accordion-icon-closed\\\"><i class=\\\"fas fa-angle-down\\\"><\\\/i><\\\/span>\\n\\t\\t\\t\\t\\t\\t\\t\\t<span class=\\\"elementor-accordion-icon-opened\\\"><i class=\\\"fas fa-minus\\\"><\\\/i><\\\/span>\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t<\\\/span>\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t<a class=\\\"elementor-accordion-title\\\" tabindex=\\\"0\\\">How long does it typically take to diagnose a computer?<\\\/a>\\n\\t\\t\\t\\t\\t<\\\/div>\\n\\t\\t\\t\\t\\t<div id=\\\"elementor-tab-content-2156\\\" class=\\\"elementor-tab-content elementor-clearfix\\\" data-tab=\\\"6\\\" role=\\\"region\\\" aria-labelledby=\\\"elementor-tab-title-2156\\\"><p>This varies a lot among computers.\\u00a0 It depends on multiple factors such as computer speed, the issues involved, and the need to evaluate software and hardware related problems. We are proud to perform some of the most complete diagnostics in the industry.\\u00a0 Therefore, we don&#8217;t take this step in the process very lightly.\\u00a0 Our diagnostics may typically take anywhere between 60 min. &#8211; 3 hrs. on average.\\u00a0 But don&#8217;t worry, we offer a flat fee for this service as many others.<\\\/p><\\\/div>\\n\\t\\t\\t\\t<\\\/div>\\n\\t\\t\\t\\t\\t\\t\\t<div class=\\\"elementor-accordion-item\\\">\\n\\t\\t\\t\\t\\t<div id=\\\"elementor-tab-title-2157\\\" class=\\\"elementor-tab-title\\\" data-tab=\\\"7\\\" role=\\\"button\\\" aria-controls=\\\"elementor-tab-content-2157\\\" aria-expanded=\\\"false\\\">\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t<span class=\\\"elementor-accordion-icon elementor-accordion-icon-left\\\" aria-hidden=\\\"true\\\">\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t<span class=\\\"elementor-accordion-icon-closed\\\"><i class=\\\"fas fa-angle-down\\\"><\\\/i><\\\/span>\\n\\t\\t\\t\\t\\t\\t\\t\\t<span class=\\\"elementor-accordion-icon-opened\\\"><i class=\\\"fas fa-minus\\\"><\\\/i><\\\/span>\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t<\\\/span>\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t<a class=\\\"elementor-accordion-title\\\" tabindex=\\\"0\\\">Once the diagnostic is completed, when do you start performing the repairs?<\\\/a>\\n\\t\\t\\t\\t\\t<\\\/div>\\n\\t\\t\\t\\t\\t<div id=\\\"elementor-tab-content-2157\\\" class=\\\"elementor-tab-content elementor-clearfix\\\" data-tab=\\\"7\\\" role=\\\"region\\\" aria-labelledby=\\\"elementor-tab-title-2157\\\"><p>Sometimes, we can start right away, but others we need to reschedule with you according to our availability and your own.\\u00a0 For example, if a diagnostic yields that you have many issues with your computer that need to be resolved, this could easily be a lengthy process for several hours.\\u00a0 A typical scenario could be when your technician recommends one of our bundle deals because of the gravity of the scenario.\\u00a0 In this case, it is a process that could take between 8 and 12 hrs. easily.\\u00a0 But don&#8217;t worry, this is usually performed during the course of a few days if necessary.<\\\/p><\\\/div>\\n\\t\\t\\t\\t<\\\/div>\\n\\t\\t\\t\\t\\t\\t\\t\\t<\\\/div>\\n\\t\\t\\t\\t\\t\\t<\\\/div>\\n\\t\\t\\t\\t<\\\/div>\\n\\t\\t\\t\\t<div class=\\\"elementor-element elementor-element-ddba17f elementor-widget elementor-widget-spacer\\\" data-id=\\\"ddba17f\\\" data-element_type=\\\"widget\\\" data-e-type=\\\"widget\\\" data-widget_type=\\\"spacer.default\\\">\\n\\t\\t\\t\\t<div class=\\\"elementor-widget-container\\\">\\n\\t\\t\\t\\t\\t\\t\\t<div class=\\\"elementor-spacer\\\">\\n\\t\\t\\t<div class=\\\"elementor-spacer-inner\\\"><\\\/div>\\n\\t\\t<\\\/div>\\n\\t\\t\\t\\t\\t\\t<\\\/div>\\n\\t\\t\\t\\t<\\\/div>\\n\\t\\t\\t\\t\\t<\\\/div>\\n\\t\\t<\\\/div>\\n\\t\\t\\t\\t\\t<\\\/div>\\n\\t\\t<\\\/section>\\n\\t\\t\",\"scripts\":[],\"styles\":[\"e-animation-fadeInUp\"]}}"]},"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false,"trp-custom-language-flag":false,"ocean-thumb-m":false,"ocean-thumb-ml":false,"ocean-thumb-l":false},"uagb_author_info":{"display_name":"MrAZ","author_link":"https:\/\/azwtech.com\/es\/author\/d12d7c8d079949f4\/"},"uagb_comment_info":0,"uagb_excerpt":"Remote Support AZW Tech Your IT Help is Just a Call Away . . . . &#xE934;&#xE934;&#xE934;&#xE934;&#xE934; 5\/5 Steps to Receive Remote Support Fill out our contact form (see contact menu above) Call us so that a technician can discuss your computer issue Follow the technician instructions to download and activate our remote app. to&hellip;","_links":{"self":[{"href":"https:\/\/azwtech.com\/es\/wp-json\/wp\/v2\/pages\/3453","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/azwtech.com\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/azwtech.com\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/azwtech.com\/es\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/azwtech.com\/es\/wp-json\/wp\/v2\/comments?post=3453"}],"version-history":[{"count":0,"href":"https:\/\/azwtech.com\/es\/wp-json\/wp\/v2\/pages\/3453\/revisions"}],"wp:attachment":[{"href":"https:\/\/azwtech.com\/es\/wp-json\/wp\/v2\/media?parent=3453"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}